Job Responsibilities

• Provide day to day support of North America windows servers and network equipment.
• Primary escalation point for helpdesk and level 1 support related to hardware and software.
• Track issues to resolution updating the internal helpdesk management system.
• Administration & support of VOIP for North America sites.
• Windows 7 & 10 support and image/ patch deployment.
• Application packaging & software deployments using PDQ or other automated tools
• Administration of enterprise applications including O365, Exchange, MDM
• Windows servers – installation/admin/support of physical & virtual servers
• Active Directory – Server admin, OUs, GPOs, permissions, printers
• Knowledge of spam filtering / anti-virus / threat protection / Malware
• Occasionally, perform the deployment of end-user computers.
• Manage local IT vendors and relationships.
• Communicate effectively with internal customers.
• Develop, maintain, and update documentation.
• Monitor system activities through tools like Solarwinds.
• Document all troubleshooting steps in problem tickets.
• Document all system/environment changes.
• Provide end-user training as required.
• Assist or lead various technical projects.

Knowledge, Skill and Abilities

• 6 to 10 years experience in an IT administration roles.
• Working knowledge of Microsoft servers and software.
• Experience troubleshooting computer network connectivity issues.
• Ability to apply analytical and problem solving techniques
• Ability to work in a flexible environment as a member of a team or independently.
• Ability to follow established processes.
• Good verbal and written communication skills
• Excellent judgment and customer interaction skills.

Additional Desirable:

• Experience working in a regulated industry such as animal health, medical device, pharmaceutical, biologics or food.
• Familiarity with computers system validation processes or quality system.