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Senior Specialist IT

  Chicago, IL,  United States |  Full time

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Posting Date :  2022-07-06

Job Identification :  11043

Department  :  IT

The Senior Specialist IT is a critical role in the North America IT team. This role provides second and third level support for a variety of issues as well as server and network administration.

Job Responsibilities

  • Provide day to day support of North America windows servers and network equipment.
  • Primary escalation point for helpdesk and level 1 support related to hardware and software.
  • Track issues to resolution updating the internal helpdesk management system.
  • Administration & support of VOIP for North America sites.
  • Windows 7 & 10 support and image/ patch deployment.
  • Application packaging & software deployments using PDQ or other automated tools
  • Administration of enterprise applications including O365, Exchange, MDM
  • Windows servers – installation/admin/support of physical & virtual servers
  • Active Directory – Server admin, OUs, GPOs, permissions, printers
  • Knowledge of spam filtering / anti-virus / threat protection / Malware
  • Occasionally, perform the deployment of end-user computers.
  • Manage local IT vendors and relationships.
  • Communicate effectively with internal customers.
  • Develop, maintain, and update documentation.
  • Monitor system activities through tools like Solarwinds.
  • Document all troubleshooting steps in problem tickets.
  • Document all system/environment changes.
  • Provide end-user training as required.
  • Assist or lead various technical projects.

Knowledge, Skill and Abilities

  • 6 to 10 years experience in an IT administration roles.
  • Working knowledge of Microsoft servers and software.
  • Experience troubleshooting computer network connectivity issues.
  • Ability to apply analytical and problem solving techniques
  • Ability to work in a flexible environment as a member of a team or independently.
  • Ability to follow established processes.
  • Good verbal and written communication skills
  • Excellent judgment and customer interaction skills.

Additional Desirable:

  • Experience working in a regulated industry such as animal health, medical device, pharmaceutical, biologics or food.
  • Familiarity with computers system validation processes or quality system.

About Us

Bimeda is a leading global manufacturer,  marketer and distributor of animal health products and veterinary pharmaceuticals.  Through ongoing expansion and strategic acquisition,  Bimeda has established markets in more than seventy countries worldwide and has R&D,  manufacturing and distribution capabilities across Europe,  North America,  South America,  Africa,  Asia and Australasia.


global

OPERATES
IN OVER
80
countries

people

900+
EMPLOYEES

lab

9
R&D
and 7
REGULATORY LABS

factory

11
MANUFACTURING
facilities in
8 COUNTRIES

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