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Analyst IT

  Chicago, IL,  United States |  Full time

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Posting Date :  2022-07-06

Job Identification :  11044

Department  :  IT

This role provides moderate front line IT support with general supervision. The role will cover end user issues related to hardware and software. Generally these will be handled with users over the phone, through email or through the helpdesk management system but occasionally these will be resolved in person.

Job Responsibilities

  • Responsible for initial problem identification and attempt to resolve when appropriate.
  • Proactively monitor call queues and prioritize daily activities.
  • Communicate effectively with internal customers.
  • Perform moderate troubleshooting and repair for PCs, Printers, Smartphones and other peripheral equipment.
  • Provide routine support for common software problems including Windows operating system, Voice over IP, etc.
  • Document all troubleshooting steps in problem ticket.
  • Escalate accordingly and follow up to a successful conclusion.
  • Perform the deployment of end-user computers according to a standard image.
  • Deploy software using PDQ or other automated tools.
  • Document all system/environment changes.
  • Monitor system activities.
  • Provide end-user training as required.
  • Assist in various technical projects.

Knowledge, Skill and Abilities

  • 2 to 4 years experience in an IT support role.
  • Knowledge of PC hardware, and Microsoft Windows 7 and 10 software.
  • Experience troubleshooting computer network connectivity issues.
  • Ability to apply analytical and problem solving techniques
  • Ability to work in a flexible environment as a member of a team or independently general supervision.
  • Ability to follow established processes.
  • Good verbal and written communication skills
  • Excellent judgment and customer interaction skills.
  • Familiarity with validated or quality systems is a plus.

Additional Desirable:

  • Experience working in a regulated industry such as animal health, medical device, pharmaceutical, biologics or food.
  • Familiarity with computers system validation processes or quality system.

About Us

Bimeda is a leading global manufacturer,  marketer and distributor of animal health products and veterinary pharmaceuticals.  Through ongoing expansion and strategic acquisition,  Bimeda has established markets in more than seventy countries worldwide and has R&D,  manufacturing and distribution capabilities across Europe,  North America,  South America,  Africa,  Asia and Australasia.


global

OPERATES
IN OVER
80
countries

people

900+
EMPLOYEES

lab

9
R&D
and 7
REGULATORY LABS

factory

11
MANUFACTURING
facilities in
8 COUNTRIES

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